RETURN
Thank you for ordering in our online shop. We hope that the products you've chosen will be among your favorites soon. Nevertheless if you are not satisfied with your purchase, you have the chance to return any item within fourteen (14) days after the delivery date. For a smooth return please make sure you follow the instructions:
1. Get in touch with christian@ucon-acrobatics.com to get a return authorization as well as shipping information.
2. Put the goods into a suitable mailer and ship them to our warehouse
3. The goods will be refunded to your account after your return has been processed. Please ensure that you keep the tracking number of the parcel service until you have received the refund.
POLICY
Items can only be returned if all of the below applies:
• the product is new and unused
• the product is being returned in the original packing, the packaging must not be damaged
• all labels and hangtags are still attached to this product
NOTE
Returns harm the environment and are expensive. In the past, this caused an increase in shipping cost for all customers. We are now are offering free shipping in the US, but we are no longer offering free returns. It can take up to fourteen (14) days to process your credit note. It is only possible to return items within the US.
